1. Acceptance of These Terms
Welcome to the website of ECUAYUTAH SERVICES, LLC. These terms of service constitute a binding agreement between you, the visitor or customer, and the company. By accessing any part of this website, requesting information, placing an enquiry, creating an account, or purchasing goods or services, you agree to be bound by these terms. If you do not agree with any part of these terms, you should stop using this website immediately and should not order any of our products or services.
These terms apply to all users of the website and to all transactions that take place through it, whether you are browsing as a private individual, acting on behalf of a legal entity, or negotiating a wholesale or museum contract. We may amend these terms from time to time, and the most current version is always the one shown on this page with its stated effective date. Continued use after changes take effect counts as acceptance of the updated terms.
2. About the Company
ECUAYUTAH SERVICES, LLC is a limited liability company doing business from Apt 58, 1801 N 950 W, Provo - 84604-1344, United States (US). We source and import alpaca wool textiles, ceramic and pottery collections, museum-quality replicas and cultural storytelling material from artisan partners in Ecuador, Peru and Bolivia, and we distribute these goods through wholesale, retail and drop-ship channels in the United States and internationally.
Our company name signals the bridge between Ecuador and Utah. While the website addresses ecuayutah.autos is operated in support of these services, nothing on this site constitutes investment, legal or tax advice, and none of the content should be relied upon as professional counsel for your own business decisions.
3. Eligibility and Accounts
You must be at least eighteen years of age to place an order or to create a registered account. By registering, you confirm that the information you provide is true, complete and current, and that you will update it when it changes. Some services, such as wholesale distribution or museum licensing, also require that you are authorized to bind the organization that you represent.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. If you learn of unauthorized use, you must notify us promptly at touch@ecuayutah.autos. We reserve the right to refuse service, close an account, or decline an order at our discretion and consistent with applicable law.
4. Description of Services
We offer a range of connected services. These include sourcing and importing Andean handicrafts, curating wholesale and retail collections, providing museum-quality replicas, managing fair-trade artisan partnerships, arranging international and domestic logistics, and producing cultural storytelling content. The precise scope of any engagement, together with fees and milestones, is defined in the quotation or written agreement issued to you before work begins.
Because handmade goods vary naturally, our product descriptions describe general character qualities such as fiber, size range, dye origin and finish. Exact dimensions, weight and shade may differ slightly between pieces. We work hard to describe goods accurately, but you should regard our figures as representative unless a specific measurement requirement is agreed in writing.
5. Orders and Quotations
A quotation provided by us is an invitation to treat rather than a binding offer. Your order is accepted only when we confirm it in writing, at which point a contract is formed on these terms. Orders for bespoke, commissioned or replica items may require a signed agreement and a deposit before production can begin.
We may decline any order for reasons that include suspected fraud, inaccurate information, unsupported delivery addresses, or items that have become unavailable. If we decline a prepaid order, we will refund the amount you paid without undue delay. Cancellation rights and deadlines are described in the relevant order and in the returns section of these terms.
6. Pricing and Payment
All prices are stated in United States dollars and exclude applicable sales tax, customs duties and shipping charges unless stated otherwise. Because artisan raw material prices and freight rates shift with seasons, we may revise quotations for large or delayed orders. Any revision will be communicated before you commit to pay.
We accept payment by recognized cards and, for wholesale accounts, by approved wire or bank transfer. Payment is due at the time of order unless a written credit arrangement exists. We use reputable payment providers and never store your full card number. If a payment fails, we will attempt to contact you before treating the order as subject to cancellation.
7. Shipping and Customs
We make reasonable efforts to ship within the estimated time shown at order. Delivery windows are estimates and are not guarantees. Title to goods and the risk of loss pass to you at the moment the carrier takes possession where we have arranged delivery on your behalf. Where goods are collected or sent under your own courier account, risk passes when we hand the goods to your carrier.
For international delivery, you are responsible for import duties, taxes and any customs clearance fees levied in your country. Prohibited or restricted categories of goods are the responsibility of the buyer to verify against local law. If a package is refused at customs or returned undeliverable, we may charge reasonable handling and restocking costs.
8. Returns and Refunds
For standard retail goods, we offer a return window of fourteen days from receipt, in line with applicable consumer law. To request a return, contact us within the window with the order number and reason. Returned items must be unused, in their original packaging and with tags attached, and any provenance cards must be included.
Refunds are issued to the original payment method after inspection, net of any round-trip shipping costs. Certain items are excluded from return, including commissioned replicas, made-to-order textiles, and goods that have been customized to your specification. If an item arrives damaged or incorrect, tell us within seven days with photographs and we will arrange a replacement or refund at our option.
9. Special Terms for Replicas
Museum-quality replicas are made to reflect historical reference pieces for education and display. They are not presented as authentic artifacts, and they are sold with a clearly stated provenance record indicating that each piece is a reproduction. Replicas created to match an approved master may carry slight tonal variation by design.
Because each replica is produced on request and inspected against your approved specification, replica orders are generally non-refundable once production begins. We will repair or remake a replica that fails to meet an agreed and documented specification, provided the variance is reported to us within fourteen days of receipt.
10. Intellectual Property
All content on this website, including text, photographs, graphics, films, descriptions, patterns and code, belongs to ECUAYUTAH SERVICES, LLC or to its licensors and is protected by copyright and other intellectual property laws. You may view content for your personal use, but you may not copy, reproduce, publish, rent, license, or commercially exploit it without our prior written permission.
The company name, the Ecuayutah name, related logos and the site motifs are used here to identify the company and its services. Nothing in these terms grants you any license or right in our trademarks or in those of our artisan partners. Licensed storytelling content carries its own use limits which we will explain before grant.
11. Acceptable Use
You agree not to use this website for any unlawful purpose or in any way that could damage, disable or impair the site or its operation. Prohibited conduct includes attempting to gain unauthorized access to our systems, interfering with the availability of the service, submitting false information, introducing harmful code, or using automated scraping tools against the site.
You also agree not to harass staff, abuse our enquiry channels, or submit content that is defamatory, obscene or infringing. We may suspend access for users who breach this section, and we may report serious unlawful conduct to the appropriate authorities.
12. Content We Do Not Endorse
Some content on our site describes collaborative experiences with artisans, cooperatives and cultural traditions. This content is provided to help you understand the origin and meaning of our goods. It does not represent an endorsement of any political position, government, or interpretation of heritage, and cultural claims are offered in good faith from our partners and our own research.
We welcome corrections where our cultural descriptions could be improved or clarified. Where you believe that content inaccurately represents a community or tradition, please contact us so that our editors can review and amend the material in a respectful manner.
13. Availability and Changes
We aim to keep the website available around the clock, but we do not guarantee uninterrupted or error-free service. We may perform maintenance, update content, or suspend features from time to time, and we may change or discontinue any part of the services at our discretion. We will give reasonable notice of significant downtime where we are able to do so.
Changes to these terms that are material in nature will be posted on this page with an updated effective date. Your continued use of the website after the change date indicates your agreement to the revised terms.
14. Warranty Disclaimers
Except as expressly stated in these terms or required by law, we provide the website and any related services on an as is and as available basis. We make no warranties that the site will meet your requirements, be uninterrupted, timely, secure, or free from errors, and we do not warrant the accuracy or completeness of any content posted on it.
Handmade and vintage-influenced goods are offered with their natural variation. To the maximum extent permitted by law, we disclaim all implied warranties, including any implied warranty of merchantability or fitness for a particular purpose, except those that cannot be excluded under applicable consumer protection legislation.
15. Limitation of Liability
To the fullest extent permitted by law, ECUAYUTAH SERVICES, LLC and its officers, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising out of or relating to your use of the website, our services, or any goods purchased, even if we have been advised of the possibility of such damages.
Where liability cannot be excluded, our total aggregate liability for any claim arising out of these terms or a transaction is limited to the amount you actually paid to us for the relevant goods or services, or one hundred United States dollars, whichever is greater, subject to any rights that cannot be limited under applicable law.
16. Indemnification
You agree to indemnify, defend and hold harmless ECUAYUTAH SERVICES, LLC and its officers, employees and agents from and against any claims, damages, liabilities and expenses, including reasonable legal fees, arising out of your use of the website, your violation of these terms, or your infringement of any rights of a third party.
This indemnity does not apply where a claim arises solely from our own negligence or a defect that is our responsibility. We reserve the right to assume the exclusive defense of any matter for which you owe an indemnity, and in that case you will cooperate with us and pay our reasonable costs of defense as agreed.
17. Third-Party Links
Our website may contain links to external websites operated by partners, logistics companies, payment providers or social networks. These links are provided for convenience only. We do not control these third-party sites, and we are not responsible for their content, products, or privacy practices over which our terms do not apply.
Your interaction with any third-party website is governed by that site own terms and policies. We encourage you to review them before sharing personal information. Inclusion of a link does not imply endorsement by us of the linked site unless we state so explicitly.
18. Termination
We may suspend or terminate your access to the website or your account at any time, with or without notice, where we believe that you have breached these terms or where continued access could harm the service, other users, or our business. Upon termination, your right to use the website ceases, but the terms that by their nature survive, including indemnification, warranties disclaimers and limitation of liability, will continue to apply.
You may stop using the website at any time. Where you have a registered account, you may request its closure by contacting us, and we will handle your data in line with our privacy policy. Termination of access does not affect any contract already in force for goods or services that you have ordered.
19. Applicable Law and Disputes
These terms are governed by the laws of the state of Utah and the federal laws of the United States, without regard to conflict of law provisions. To the extent that any dispute is not resolved through informal dialogue, you and we agree to submit to the exclusive jurisdiction of the courts located in Utah County, Utah for the resolution of such disputes.
Where consumer protection law in your country gives you rights that cannot be waived, those rights remain unaffected by this clause. We will always seek to resolve complaints reasonably and promptly before any formal proceedings begin, and we encourage you to contact us first at touch@ecuayutah.autos.
20. Entire Agreement and Severability
These terms, together with our privacy policy and any written order or agreement that we send you, constitute the entire agreement between you and ECUAYUTAH SERVICES, LLC regarding your use of the website and our services. They supersede any earlier agreements or understandings between you and us on the same subject.
If any provision of these terms is found to be unlawful, void or unenforceable, that provision will be deemed severed from these terms and will not affect the validity of the remaining provisions. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
21. Notices and Changes to Terms
Legal notices to us should be sent by email to touch@ecuayutah.autos or by post to ECUAYUTAH SERVICES, LLC, Apt 58, 1801 N 950 W, Provo - 84604-1344, United States (US). Notices are considered received when delivered or on the following business day if delivered outside normal hours.
We recommend that you check this page from time to time for changes. The most recent version controls, and the date at the top of this page reflects the latest effective date. If a change materially affects your rights, we will take reasonable steps to bring it to your attention.